Remote MedTech Recall Coordinator

IQVIA Inc; Phoenix (AZ); A distancia; USD 37.000 - 41.000; Jornada completa

Descripción de la vacante

IQVIA is seeking a Remote Recall Support Coordinator to contact and inform potentially affected medical device customers during voluntary recalls. You will follow scripts, document interactions, and ensure confidentiality while working from a home office.

Ideal candidates have strong customer service, attention to detail, and healthcare familiarity. Prior recall or pharma experience is a plus, and you must be able to work across time zones during business hours.

Formación

• Education: High School Diploma/GED/AA preferred
• Customer service or other related experience preferred
• Polite, professional phone demeanor required
• Attention to detail and a quality mindset for documentation required
• Ability to follow direction
• Previous healthcare experience preferred
• Prior recall experience preferred
• Strong technical software skills required
• Ability to work remotely from a home office required; equipment is provided
• Ability to work across all time zones business hours if needed required

Responsabilidades

• Conduct outbound calls to notify potentially affected facilities
• Maintain appropriate level of confidentiality and a high level of professionalism
• Adhere to provided script and messaging protocols
• Data entry and management within provided database
• Strong documentation skills
• Provide customer feedback to corporate teams

Conocimientos

Customer service

Phone demeanor

Attention to detail

Ability to follow directions

Healthcare experience

Recall experience

Technical software skills

Remote work

Time zone flexibility

Educación

High School Diploma/GED/AA

Descripción del empleo

IQVIA is seeking a Remote Recall Support Coordinator to contact and inform potentially affected medical device customers during voluntary recalls. You will follow scripts, document interactions, and ensure confidentiality while working from a home office.

Ideal candidates have strong customer service, attention to detail, and healthcare familiarity. Prior recall or pharma experience is a plus, and you must be able to work across time zones during business hours.