Remote MedTech Recall Coordinator

IQVIA Inc; Dallas (TX); Remoto; USD 37.000 - 41.000; Tempo pieno

Descrizione del lavoro

IQVIA Inc. seeks a recall support associate to reach out to potentially affected facilities, share upgrade information, troubleshoot, and document actions. The role emphasizes confidentiality, strict messaging, and accurate data entry from a home office.

Preferred candidates have healthcare exposure and recall experience, with strong phone etiquette and detail-oriented documentation skills. Remote work is available with equipment provided, and ability to cover multiple time zones during business

Competenze

• Education: Preferred but not required – High School Diploma/GED/AA.
• Customer service or other related experience preferred.
• Polite, professional phone demeanor required.
• Attention to detail and a quality mindset for documentation required.
• Ability to follow direction.
• Previous healthcare experience preferred.
• Prior recall experience preferred.
• Strong technical software skills required.
• Ability to work remotely from a home office required; equipment is provided.
• Ability to work across all time zones business hours if needed required.

Mansioni

• Conduct outbound calls to notify potentially affected facilities.
• Maintain appropriate level of confidentiality and a high level of professionalism.
• Adhere to provided script and messaging protocols.
• Data entry and management within provided database.
• Strong documentation skills.
• Provide customer feedback to corporate teams.

Conoscenze

Customer service

Phone etiquette

Attention to detail

Documentation

Ability to follow directions

Healthcare experience

Recall experience

Technical software skills

Remote work from home

Time zone coverage

Formazione

High School Diploma/GED/AA

Strumenti

CRM software

Descrizione del lavoro

IQVIA Inc. seeks a recall support associate to reach out to potentially affected facilities, share upgrade information, troubleshoot, and document actions. The role emphasizes confidentiality, strict messaging, and accurate data entry from a home office.

Preferred candidates have healthcare exposure and recall experience, with strong phone etiquette and detail-oriented documentation skills. Remote work is available with equipment provided, and ability to cover multiple time zones during business