Remote Medical Scheduling Specialist for Veterans

CLFC Healthcare and Communications; Ogden (UT); Remote; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health and Welfare benefits

Paid time off

Federal holiday schedule

Remote work from home

Job summary

CLFC Healthcare and Communications is seeking entry-level Medical Support Assistants to support the VA VISN 19 Office of Community Care. Work from home, schedule care, and maintain patient data with strict privacy standards.

Candidates should have at least six months of customer service experience and a high school diploma or GED. The role offers weekday schedules, federal onboarding, cybersecurity training, and a clear path into federal healthcare administration.

Qualifications

• U.S. citizenship required.
• High school diploma or GED.
• Oral and written proficiency in English; basic computer skills.
• Typing speed of at least 50 words per minute.
• Minimum 6 months of customer service experience.
• Ability to pass a federal background investigation (NACI, Low Risk).
• A quiet, private home workspace within 50 miles of a VISN 19 VA Medical Center, with reliable high speed internet.

Responsibilities

• Schedule Veteran appointments for primary care, specialty clinics, and community care per VHA Directive 1230; meet scheduling accuracy and timeliness standards.
• Verify and update patient demographics, next of kin, emergency contact, and insurance information to federal records standards.
• Document interactions in CPRS and VistA, averaging at least 20 cases per day.
• Coordinate with Lead Scheduler and care teams; escalate stalled referrals and system issues as needed.
• Provide professional, empathetic customer service to Veterans, family members, and VA staff by phone and secure channels.
• Complete annual cybersecurity, Privacy Act, and HIPAA training; maintain confidentiality on every record.

Skills

Customer service

Typing 50 wpm

English proficiency

Remote work

Education

High school diploma or GED

Job description

CLFC Healthcare and Communications is seeking entry-level Medical Support Assistants to support the VA VISN 19 Office of Community Care. Work from home, schedule care, and maintain patient data with strict privacy standards.

Candidates should have at least six months of customer service experience and a high school diploma or GED. The role offers weekday schedules, federal onboarding, cybersecurity training, and a clear path into federal healthcare administration.