Remote Medical Support Assistant for Veteran Scheduling

CLFC Healthcare and Communications; Layton (UT); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health, dental, vision benefits

Paid time off and federal holidays

Federal onboarding and cybersecurity

Job summary

CLFC Healthcare and Communications is hiring entry-level, fully remote Medical Support Assistants to support the VA VISN 19 Office of Community Care. You work from home and serve Veterans across the VISN 19 region, scheduling visits and coordinating care with federal guidelines.

This entry-level federal role requires a HS diploma or GED, 6 months of customer service, English proficiency, and a quiet home workspace within 50 miles of a VISN 19 VA Medical Center.

Qualifications

• US citizenship required.
• High school diploma or GED.
• Oral and written proficiency in English; basic computer skills.
• Typing speed of at least 50 words per minute.
• Minimum 6 months of customer service experience.
• Ability to pass a federal background investigation.

Responsibilities

• Schedule Veteran appointments for primary care, specialty clinics, and community care in accordance with VHA Directive 1230; meet scheduling accuracy and timeliness standards each shift.
• Verify and update patient demographics, next of kin, emergency contact, and insurance information with the precision federal records standards require.
• Document interactions in CPRS and VistA at the volume and accuracy the contract requires, averaging at least 20 cases per day over the week.
• Coordinate with the Lead Scheduler and care teams; escalate stalled referrals and system issues through defined channels.
• Provide professional, empathetic customer service to Veterans, family members, and VA staff by phone and secure channels.
• Complete annual cybersecurity, Privacy Act, and HIPAA training, and maintain strict confidentiality on every record.

Skills

Customer service experience

Typing 50 wpm

English proficiency

Remote work readiness

Education

High school diploma or GED

Job description

CLFC Healthcare and Communications is hiring entry-level, fully remote Medical Support Assistants to support the VA VISN 19 Office of Community Care. You work from home and serve Veterans across the VISN 19 region, scheduling visits and coordinating care with federal guidelines.

This entry-level federal role requires a HS diploma or GED, 6 months of customer service, English proficiency, and a quiet home workspace within 50 miles of a VISN 19 VA Medical Center.