Remote Medical Scheduling Assistant for Veterans

CLFC Healthcare and Communications; Midwest City (OK); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health & Welfare benefits

Paid time off

Federal holiday schedule

Retirement plan eligibility

Job summary

CLF Consultants LLC (DBA: CLFC Healthcare and Communications) is hiring entry-level, fully remote Medical Support Assistants to support the VA VISN 19 Office of Community Care. You will schedule visits and support Veterans from home, with onboarding to VistA/CPRS and HIPAA compliance.

The role requires at least six months of customer service, a high school diploma or GED, and a quiet home workspace within 50 miles of a VISN 19 VA Medical Center, with reliable internet.

Qualifications

• United States citizenship.
• High school diploma or GED equivalent.
• Oral and written proficiency in English; basic computer skills.
• Typing speed of at least 50 words per minute.
• Minimum 6 months of customer service experience.
• Ability to pass a federal background investigation (NACI, Low Risk).
• A quiet, private home workspace within 50 miles of a VISN 19 VA Medical Center, with reliable high speed internet.

Responsibilities

• Schedule Veteran appointments for primary care, specialty clinics, and community care in accordance with VHA Directive 1230; meet scheduling accuracy and timeliness standards each shift.
• Verify and update patient demographics, next of kin, emergency contact, and insurance information with the precision federal records standards require.
• Document interactions in CPRS and VistA at the volume and accuracy the contract requires, averaging at least 20 cases per day over the week.
• Coordinate with the Lead Scheduler and care teams; escalate stalled referrals and system issues through defined channels.
• Provide professional, empathetic customer service to Veterans, family members, and VA staff by phone and secure channels.
• Complete annual cybersecurity, Privacy Act, and HIPAA training, and maintain strict confidentiality on every record.

Skills

Typing speed 50 wpm

Customer service experience

English proficiency

Basic computer skills

US citizenship

Education

High school diploma or GED

Job description

CLF Consultants LLC (DBA: CLFC Healthcare and Communications) is hiring entry-level, fully remote Medical Support Assistants to support the VA VISN 19 Office of Community Care. You will schedule visits and support Veterans from home, with onboarding to VistA/CPRS and HIPAA compliance.

The role requires at least six months of customer service, a high school diploma or GED, and a quiet home workspace within 50 miles of a VISN 19 VA Medical Center, with reliable internet.