Remote Medical Scheduling Assistant for Veterans

CLFC Healthcare and Communications; Buffalo (WY); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health and Welfare benefits

Paid time off

Job summary

CLF Consultants LLC (DBA: CLFC Healthcare and Communications) is seeking entry-level Medical Support Assistants to support the VA VISN 19 Office of Community Care. This fully remote role involves scheduling primary care visits, specialty clinics, and community care consults from home for Veterans across the VISN 19 region.

The position requires at least six months of customer service experience, a high school diploma or GED, and the ability to pass a federal background check.

Qualifications

• U.S. citizenship required.
• High school diploma or GED.
• Minimum 6 months of customer service experience.
• Ability to pass a federal background investigation (NACI, Low Risk).
• A quiet, private home workspace within 50 miles of a VISN 19 VA Medical Center, with reliable high speed internet.

Responsibilities

• Schedule Veteran appointments for primary care, specialty clinics, and community care per VHA Directive 1230.
• Verify and update patient demographics and contact information.
• Document interactions in CPRS and VistA with high accuracy and volume.
• Coordinate with the Lead Scheduler and care teams; escalate system issues as needed.
• Provide professional, empathetic customer service to Veterans, families and VA staff by phone and secure channels.

Skills

Customer service

Typing 50 WPM

Basic computer skills

English proficiency

Remote work readiness

Education

High school diploma or GED

Tools

VistA/CPRS

Job description

CLF Consultants LLC (DBA: CLFC Healthcare and Communications) is seeking entry-level Medical Support Assistants to support the VA VISN 19 Office of Community Care. This fully remote role involves scheduling primary care visits, specialty clinics, and community care consults from home for Veterans across the VISN 19 region.

The position requires at least six months of customer service experience, a high school diploma or GED, and the ability to pass a federal background check.