Remote Medical Scheduling Assistant - Veterans Care

CLFC Healthcare and Communications; Oklahoma City (OK); Remote; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health and Welfare benefits

Paid time off

Federal onboarding Training

Job summary

CLFC Healthcare and Communications is hiring entry-level, fully remote Medical Support Assistants to support the VA VISN 19 Office of Community Care. You work from home and schedule primary care visits, specialty clinic appointments, community care consults, and follow-ups for Veterans and their families across the VISN 19 region.

CLFC provides onboarding, federal cybersecurity orientation, VA system training (VistA and CPRS), scheduling protocols under VHA Directive 1230, and ongoing coaching.

Qualifications

• U.S. citizenship is required.
• High school diploma or GED.
• English proficiency; typing 50 wpm.
• At least 6 months of customer service experience.
• Ability to pass a federal background investigation (NACI, Low Risk).
• Quiet home workspace within 50 miles of a VISN 19 VA Medical Center with reliable internet.

Responsibilities

• Schedule Veteran appointments for primary care, specialty clinics, and community care.
• Verify and update patient demographics, next of kin, emergency contact, and insurance information.
• Document interactions in CPRS and VistA with required accuracy (average 20 cases/day).
• Coordinate with Lead Scheduler and care teams; escalate referrals and system issues.
• Provide professional, empathetic service to Veterans, family members, and VA staff by phone and secure channels.
• Complete annual cybersecurity, Privacy Act, and HIPAA training; maintain confidentiality.

Skills

Customer service

Typing 50 wpm

English proficiency

Background check (NACI)

Home workspace setup

Education

High school diploma or GED

Job description

CLFC Healthcare and Communications is hiring entry-level, fully remote Medical Support Assistants to support the VA VISN 19 Office of Community Care. You work from home and schedule primary care visits, specialty clinic appointments, community care consults, and follow-ups for Veterans and their families across the VISN 19 region.

CLFC provides onboarding, federal cybersecurity orientation, VA system training (VistA and CPRS), scheduling protocols under VHA Directive 1230, and ongoing coaching.