Remote Medical Scheduling Assistant — Veterans Care

CLFC Healthcare and Communications; Edmond (OK); Remote; USD 22,000 - 33,000; Full time

Benefits offered by this job

VA-furnished equipment

Health and Welfare benefits

Paid time off

Federal onboarding and training

Job summary

CLFC Healthcare and Communications is seeking entry-level Medical Support Assistants to support VA VISN 19, working from home while residing near a VISN 19 VA Medical Center. You will schedule primary care visits, specialty clinics, and community care, ensuring accuracy and timeliness for every interaction.

The role includes onboarding on federal systems, cybersecurity training, and HIPAA compliance, with regular weekday hours and a stable schedule.

Qualifications

• Entry-level federal healthcare role open to candidates with at least six months of customer service experience, basic computer skills, and a high school diploma or GED.
• Must reside within 50 miles of a VISN 19 VA Medical Center and have reliable high-speed internet.
• Strong onboarding includes cybersecurity attestation and VA system training (VistA, CPRS).

Responsibilities

• Schedule Veteran appointments for primary care, specialty clinics, and community care in accordance with VHA Directive 1230; meet scheduling accuracy and timeliness standards each shift.
• Verify and update patient demographics, next of kin, emergency contact, and insurance information with the precision federal records standards require.
• Document interactions in CPRS and VistA at the volume and accuracy the contract requires, averaging at least 20 cases per day over the week.
• Coordinate with the Lead Scheduler and care teams; escalate stalled referrals and system issues through defined channels.
• Provide professional, empathetic customer service to Veterans, family members, and VA staff by phone and secure channels.
• Complete annual cybersecurity, Privacy Act, and HIPAA training, and maintain strict confidentiality on every record.

Skills

Customer service

Typing 50 wpm

English proficiency

Basic computer skills

Education

High school diploma or GED

Job description

CLFC Healthcare and Communications is seeking entry-level Medical Support Assistants to support VA VISN 19, working from home while residing near a VISN 19 VA Medical Center. You will schedule primary care visits, specialty clinics, and community care, ensuring accuracy and timeliness for every interaction.

The role includes onboarding on federal systems, cybersecurity training, and HIPAA compliance, with regular weekday hours and a stable schedule.