Remote Luxury Travel Concierge

The Claros Travels; Albuquerque (NM); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Remote work

Growth opportunities

Discounts on industry services

Team training and development

Job summary

The Claros Travel seeks a Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up. This role emphasizes exceptional hospitality, precise information, and a client-centric approach in a 100% remote setting.

You will handle inquiries, manage bookings, and coordinate itineraries while delivering personalized service. Strong communication, detail orientation, and a friendly, proactive mindset are essential for success.

Qualifications

• Excellent verbal and written communication skills.
• Previous customer service experience preferred (travel/hospitality a plus).
• Strong organizational skills and attention to detail.
• Comfortable using computers, booking systems, and digital tools.
• Reliable, proactive, and able to manage multiple requests.

Responsibilities

• Respond promptly to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure bookings including changes and cancellations.
• Provide accurate information on destinations, services, and policies.
• Coordinate reservations and confirm itineraries for accuracy.
• Proactively follow up with clients to ensure a positive experience.
• Address questions with empathy and a solutions-focused approach.
• Maintain records and update booking platforms as required.

Skills

Verbal communication

Written communication

Attention to detail

Organizational skills

Booking systems

Digital communication tools

Empathy

Remote work adaptability

Tools

Booking systems

Digital communication tools

Job description

The Claros Travel seeks a Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up. This role emphasizes exceptional hospitality, precise information, and a client-centric approach in a 100% remote setting.

You will handle inquiries, manage bookings, and coordinate itineraries while delivering personalized service. Strong communication, detail orientation, and a friendly, proactive mindset are essential for success.