Remote Luxury Travel Concierge

The Claros Travels; Cleveland (OH); Hybrid; USD 32,000 - 48,000; Full time

Benefits offered by this job

100% remote work environment

Opportunities for professional growth

Access to industry-related perks and

Supportive team culture with ongoing培训

Job summary

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients from booking to post-trip follow-up, delivering a seamless, personalized experience.

Ideal candidates are detail-oriented, service-driven, and passionate about hospitality, with strong communication and organization to manage inquiries, changes, and special requests. This 100% remote role offers growth opportunities and supportive team culture.

Qualifications

• Excellent verbal and written communication skills.
• Previous customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using computers, booking systems, and digital communication tools.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in hospitality and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist clients with luxury and leisure bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, services, and policies.
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after their journeys to ensure a positive experience.
• Address client questions and concerns with empathy, professionalism, and a solutions-focused approach.
• Maintain accurate records and update internal systems and booking platforms as required.

Skills

Communication

Customer service

Organization

Tech skills

Multitasking

Hospitality passion

Tools

Booking systems

Job description

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients from booking to post-trip follow-up, delivering a seamless, personalized experience.

Ideal candidates are detail-oriented, service-driven, and passionate about hospitality, with strong communication and organization to manage inquiries, changes, and special requests. This 100% remote role offers growth opportunities and supportive team culture.