Remote Luxury Travel Concierge

The Claros Travels; San Francisco (CA); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Remote work environment

Professional growth opportunities

Travel perks and discounts

Ongoing training and development

Job summary

The Claros Travel is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey, from initial booking to post-trip follow-up, ensuring a seamless, personalized experience.

This role suits someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences. You will handle inquiries via phone, email, and messaging platforms, and manage bookings with care.

Qualifications

• Excellent verbal and written communication skills are essential.
• Previous customer service experience in travel, hospitality, or service is preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology, booking systems, and digital communication tools.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist clients with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after their trips to ensure a positive travel experience.
• Address client questions or concerns with empathy, professionalism, and a solutions-focused approach.
• Maintain accurate records and update internal systems and booking platforms as required.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Multitasking

Travel interest

Tools

Booking systems

Job description

The Claros Travel is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey, from initial booking to post-trip follow-up, ensuring a seamless, personalized experience.

This role suits someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences. You will handle inquiries via phone, email, and messaging platforms, and manage bookings with care.