Remote Luxury Travel Concierge

The Claros Travels; New York (NY); Remote; USD 40.000 - 55.000; Vollzeit

Benefits dieser Stelle

100% remote work environment

Professional growth opportunities

Travel perks and discounts

Ongoing training and development

Zusammenfassung

The Claros Travel is seeking a Remote Customer Service Representative to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted contact—from the initial booking through post-trip follow-up—ensuring a seamless, personalized, high-quality experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Qualifikationen

• Excellent verbal and written communication skills.
• Previous customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology, booking systems, and digital communication tools.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Aufgaben

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist clients with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after their trips to ensure a positive travel experience.
• Address client questions or concerns with empathy, professionalism, and a solutions-focused approach.
• Maintain accurate records and update internal systems and booking platforms as required.

Kenntnisse

verbal and written communication

customer service experience

organizational skills

technology and booking systems

multitasking

travel passion

Jobbeschreibung

The Claros Travel is seeking a Remote Customer Service Representative to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted contact—from the initial booking through post-trip follow-up—ensuring a seamless, personalized, high-quality experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.