Remote Travel Concierge for Luxury Bookings

The Claros Travels; Baltimore (MD); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

100% remote work environment

Opportunities for professional growth

Industry-related perks and discounts

Supportive team culture with ongoing培训

Job summary

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless, personalized, and high-quality experience. This role emphasizes hospitality, attention to detail, and proactive service in a fully remote setting.

The ideal candidate is service-driven and passionate about delivering exceptional customer experiences, with strong communication skills and the ability to manage multiple client requests

Qualifications

• Excellent verbal and written communication skills.
• Previous customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using computers, booking systems, and digital communication tools.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in hospitality and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist clients with luxury and leisure bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, services, and policies.
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after their journeys to ensure a positive experience.
• Address client questions and concerns with empathy, professionalism, and a solutions-focused approach.
• Maintain accurate records and update internal systems and booking platforms as required.

Skills

Verbal communication

Written communication

Customer service experience

Organizational skills

Tech savvy

Hospitality mindset

Job description

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless, personalized, and high-quality experience. This role emphasizes hospitality, attention to detail, and proactive service in a fully remote setting.

The ideal candidate is service-driven and passionate about delivering exceptional customer experiences, with strong communication skills and the ability to manage multiple client requests