Remote Luxury Travel Concierge

The Claros Travels; Jacksonville (FL); Ibrido; USD 36.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

Career growth

Industry discounts

Training & development

Descrizione del lavoro

The Claros Travel seeks a Customer Service Representative (Remote) to support clients through every stage of their journey, from initial booking to post-trip follow-up, ensuring a seamless, personalized experience.

This client-facing role requires attention to detail, service-driven mindset, and a passion for hospitality and delivering exceptional experiences for luxury and leisure travelers.

Competenze

• Excellent verbal and written communication skills.
• Previous customer service experience (travel, hospitality, or service-related preferred).
• Strong organizational skills and attention to detail.
• Comfortable using computers, booking systems, and digital communication tools.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in hospitality and helping clients plan memorable experiences.

Mansioni

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist clients with luxury and leisure bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, services, and policies.
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after their journeys to ensure a positive experience.
• Address client questions and concerns with empathy, professionalism, and a solutions-focused approach.
• Maintain accurate records and update internal systems and booking platforms as required.

Conoscenze

Excellent communication

Customer service experience

Organizational skills

Computer literacy

Multi-tasking

Hospitality mindset

Strumenti

Booking systems

CRM / booking platforms

Email / messaging platforms

Descrizione del lavoro

The Claros Travel seeks a Customer Service Representative (Remote) to support clients through every stage of their journey, from initial booking to post-trip follow-up, ensuring a seamless, personalized experience.

This client-facing role requires attention to detail, service-driven mindset, and a passion for hospitality and delivering exceptional experiences for luxury and leisure travelers.