Remote Luxury Travel Concierge

The Claros Travels; Memphis (TN); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

100% remote work environment

Growth opportunities

Industry-related perks and discounts

Job summary

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

This remote role is ideal for detail-oriented, service-driven individuals who enjoy hospitality and helping clients plan memorable journeys. You will respond promptly via phone, email, and messaging, coordinate reservations, and maintain accurate records.

Qualifications

• Excellent verbal and written communication skills.
• Experience in customer service, travel, hospitality, or related fields.
• Strong organization and attention to detail.
• Comfortable using computers, booking systems, and digital tools.
• Reliable and proactive with the ability to manage multiple requests.
• Genuine interest in hospitality and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist clients with luxury and leisure bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, services, and policies
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after their journeys to ensure a positive experience
• Address client questions and concerns with empathy, professionalism, and a solutions-focused approach
• Maintain accurate records and update internal systems and booking platforms as required

Skills

Communication

Customer service

Organizational skills

Tech savvy

Multitasking

Hospitality mindset

Job description

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

This remote role is ideal for detail-oriented, service-driven individuals who enjoy hospitality and helping clients plan memorable journeys. You will respond promptly via phone, email, and messaging, coordinate reservations, and maintain accurate records.