Remote Luxury Travel Concierge

The Claros Travels; Columbus (OH); Ibrido; USD 35.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

100% remote work environment

Growth opportunities

Industry-related perks and discounts

Ongoing training and development

Descrizione del lavoro

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients throughout every stage of their journey, from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

This remote role is ideal for detail-oriented, service-driven individuals who enjoy hospitality and delivering high‑quality customer experiences, with opportunities for growth and flexible scheduling.

Competenze

• Excellent verbal and written communication skills.
• Travel, hospitality, or service-related experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable using computers, booking systems, and digital communication tools.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in hospitality and helping clients plan memorable experiences.

Mansioni

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist clients with luxury and leisure bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, services, and policies.
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after their journeys to ensure a positive experience.
• Address client questions and concerns with empathy, professionalism, and a solutions-focused approach.
• Maintain accurate records and update internal systems and booking platforms as required.

Conoscenze

Verbal & written communication

Customer service experience

Organizational skills

Booking systems

Multitasking

Hospitality mindset

Descrizione del lavoro

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients throughout every stage of their journey, from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

This remote role is ideal for detail-oriented, service-driven individuals who enjoy hospitality and delivering high‑quality customer experiences, with opportunities for growth and flexible scheduling.