Remote Luxury Reservations Concierge

The Claros Travels; Virginia Beach (VA); A distancia; USD 42.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote work

Training and professional development

Industry perks and discounts

Supportive team culture

Descripción de la vacante

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will assist clients with reservations, itinerary coordination, and service arrangements, delivering a high-touch, personalized experience from a home workspace.

Ideal candidates excel in luxury hospitality, with strong communication and independent work capabilities, and will maintain accurate records while supporting clients before, during, and after their experiences.

Formación

• Strong communication and interpersonal skills.
• Previous customer service experience preferred in luxury or hospitality.
• Ability to work independently in a remote environment.
• Strong organizational skills and attention to detail.
• Comfortable using computers, booking systems, and digital tools.

Responsabilidades

• Provide professional customer support via phone, email, and online messaging.
• Assist clients with luxury reservations, bookings, and itinerary updates.
• Communicate details, policies, and documentation requirements clearly.
• Monitor reservations for accuracy and timely updates.
• Follow up with clients to ensure satisfaction and resolve concerns.
• Deliver a high-touch, solutions-oriented customer experience.
• Maintain accurate records and update internal systems as needed.

Conocimientos

Communication skills

Customer service

Remote work

Organizational skills

Tech proficiency

Herramientas

Booking systems

Descripción del empleo

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will assist clients with reservations, itinerary coordination, and service arrangements, delivering a high-touch, personalized experience from a home workspace.

Ideal candidates excel in luxury hospitality, with strong communication and independent work capabilities, and will maintain accurate records while supporting clients before, during, and after their experiences.