Remote Luxury Reservations Concierge

The Claros Travels; San Jose (CA); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote work

Training programs

Industry perks

Collaborative culture

Job summary

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team and support clients seeking personalized luxury itineraries and reservations. You will handle inquiries, bookings, and itinerary updates with a focus on high-touch service.

In a fast-paced, remote environment, you will communicate policies clearly, maintain records in our systems, and follow up to ensure client satisfaction.

Qualifications

• Strong communication and interpersonal skills.
• Previous customer service experience required (luxury service or hospitality preferred).
• Ability to work independently in a remote environment.
• Strong organizational skills and attention to detail.
• Comfortable using computers, booking systems, and digital communication tools.

Responsibilities

• Provide professional customer support via phone, email, and online messaging.
• Assist clients with luxury reservations, bookings, and itinerary updates.
• Communicate details, policies, and documentation requirements clearly.
• Monitor reservations to ensure accuracy and timely updates.
• Follow up with clients to ensure satisfaction and resolve concerns.
• Deliver a high-touch, solutions-oriented customer experience.
• Maintain accurate records and update internal systems as needed.

Skills

Strong communication

Customer service experience

Remote work independence

Organization & attention to detail

Tech literacy (booking systems)

Job description

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team and support clients seeking personalized luxury itineraries and reservations. You will handle inquiries, bookings, and itinerary updates with a focus on high-touch service.

In a fast-paced, remote environment, you will communicate policies clearly, maintain records in our systems, and follow up to ensure client satisfaction.