Remote Luxury Concierge & Reservations Specialist

The Claros Travels; Long Beach (CA); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

100% remote work

Training and professional development

Industry perks and discounts

Job summary

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will assist clients with luxury reservations, itinerary coordination, and service arrangements, delivering personalized support before, during, and after their experiences.

Ideal candidates thrive in a fast-paced, customer-focused environment and possess strong communication skills, with experience in luxury service or hospitality preferred.

Qualifications

• Strong communication and interpersonal skills are essential.
• Previous customer service experience is preferred, especially in luxury or hospitality.
• Ability to work independently in a remote environment.
• Excellent organization and attention to detail required.
• Familiarity with booking systems and digital communication tools helpful.

Responsibilities

• Provide professional customer support via phone, email, and online messaging.
• Assist clients with luxury reservations, bookings, and itinerary updates.
• Communicate details, policies, and documentation requirements clearly.
• Monitor reservations to ensure accuracy and timely updates.
• Follow up with clients to ensure satisfaction and resolve concerns.
• Deliver a high-touch, solutions-oriented customer experience.
• Maintain accurate records and update internal systems as needed.

Skills

Communication skills

Interpersonal skills

Remote work

Organizational skills

Digital tools

Job description

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will assist clients with luxury reservations, itinerary coordination, and service arrangements, delivering personalized support before, during, and after their experiences.

Ideal candidates thrive in a fast-paced, customer-focused environment and possess strong communication skills, with experience in luxury service or hospitality preferred.