Remote Luxury Concierge & Reservations Specialist

The Claros Travels; Jacksonville (FL); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

100% remote

Training opportunities

Industry discounts

Collaborative culture

Job summary

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will assist clients with reservations, itinerary coordination, and service arrangements, delivering high-touch, personalized support before, during, and after their experiences.

This remote role requires strong communication and organizational skills, with the ability to work independently in a fast-paced luxury service environment.

Qualifications

• Strong communication and interpersonal skills.
• Previous customer service experience required (luxury service or hospitality preferred).
• Ability to work independently in a remote environment.
• Strong organizational skills and attention to detail.
• Comfortable using computers, booking systems, and digital communication tools.

Responsibilities

• Provide professional customer support via phone, email, and online messaging
• Assist clients with luxury reservations, bookings, and itinerary updates
• Communicate details, policies, and documentation requirements clearly
• Monitor reservations to ensure accuracy and timely updates
• Follow up with clients to ensure satisfaction and resolve concerns
• Deliver a high-touch, solutions-oriented customer experience
• Maintain accurate records and update internal systems as needed

Skills

Communication

Customer service

Remote work

Time management

Tools

Booking systems

CRM software

Job description

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will assist clients with reservations, itinerary coordination, and service arrangements, delivering high-touch, personalized support before, during, and after their experiences.

This remote role requires strong communication and organizational skills, with the ability to work independently in a fast-paced luxury service environment.