Remote Luxury Reservations & Concierge Specialist

The Claros Travels; Las Vegas (NV); À distance; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Remote work environment

Training and professional development

Industry perks and discounts

Supportive team culture

Résumé du poste

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will assist clients with luxury reservations, itinerary coordination, and service arrangements, delivering high-touch, personalized support before, during, and after their experiences.

Ideal candidates thrive in a fast-paced, client-focused environment, work independently from home, and excel at clear communication across phone, email, and messaging channels.

Qualifications

• Excellent verbal and written communication.
• Strong interpersonal skills with a client-focused approach.
• Ability to work independently in a remote environment.
• Strong organizational skills and attention to detail.
• Comfortable using computers, booking systems, and digital communication tools.

Responsabilités

• Provide professional customer support via phone, email, and online messaging.
• Assist clients with luxury reservations, bookings, and itinerary updates.
• Communicate details, policies, and documentation requirements clearly.
• Monitor reservations to ensure accuracy and timely updates.
• Follow up with clients to ensure satisfaction and resolve concerns.
• Deliver a high-touch, solutions-oriented customer experience.
• Maintain accurate records and update internal systems as needed.

Connaissances

Communication

Interpersonal skills

Organization

Remote work

Digital tools

Outils

Booking systems

CRM

Description du poste

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will assist clients with luxury reservations, itinerary coordination, and service arrangements, delivering high-touch, personalized support before, during, and after their experiences.

Ideal candidates thrive in a fast-paced, client-focused environment, work independently from home, and excel at clear communication across phone, email, and messaging channels.