Remote Luxury Concierge & Reservations Specialist

The Claros Travels; Kansas City (MO); Remote; USD 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

Remote work environment

Training and development opportunities

Industry perks and discounts

Collaborative team culture

Zusammenfassung

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will manage luxury reservations, coordinate itineraries, and provide high-quality support before, during, and after client experiences.

This remote role emphasizes strong communication, independence, and meticulous record-keeping to ensure superior, personalized service for our discerning clients.

Qualifikationen

• Strong verbal and written communication with clients.
• Ability to build rapport and maintain professional interactions.
• Comfortable working independently in a remote setting.
• Excellent organization and attention to detail for reservations.

Aufgaben

• Provide professional customer support via phone, email, and online messaging.
• Assist clients with luxury reservations, bookings, and itinerary updates.
• Communicate details, policies, and documentation requirements clearly.
• Monitor reservations to ensure accuracy and timely updates.
• Follow up with clients to ensure satisfaction and resolve concerns.
• Deliver a high-touch, solutions-oriented customer experience.
• Maintain accurate records and update internal systems as needed.

Kenntnisse

Strong communication

Interpersonal skills

Remote work ability

Organizational skills

Attention to detail

Tools

Booking systems

Digital communication tools

CRM systems

Jobbeschreibung

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will manage luxury reservations, coordinate itineraries, and provide high-quality support before, during, and after client experiences.

This remote role emphasizes strong communication, independence, and meticulous record-keeping to ensure superior, personalized service for our discerning clients.