Remote Luxury Concierge & Reservations Specialist

The Claros Travels; Bakersfield (CA); À distance; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Remote work

Training & development

Industry perks and discounts

Collaborative team culture

Résumé du poste

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will assist clients with luxury reservations, itineraries, and service arrangements, delivering a high-touch, personalized experience.

In a fast-paced, client-focused environment, you will communicate clearly, maintain accurate records, and support clients before, during, and after their trips through phone, email, and online messaging.

Qualifications

• Strong communication and interpersonal skills.
• Previous customer service experience required (luxury service or hospitality preferred).
• Ability to work independently in a remote environment.
• Strong organizational skills and attention to detail.
• Comfortable using computers, booking systems, and digital communication tools.

Responsabilités

• Provide professional customer support via phone, email, and online messaging.
• Assist clients with luxury reservations, bookings, and itinerary updates.
• Communicate details, policies, and documentation requirements clearly.
• Monitor reservations to ensure accuracy and timely updates.
• Follow up with clients to ensure satisfaction and resolve concerns.
• Deliver a high-touch, solutions-oriented customer experience.
• Maintain accurate records and update internal systems as needed.

Connaissances

Strong communication

Interpersonal skills

Independent in remote work

Time management

Outils

Booking systems

Digital communication tools

Computers

Description du poste

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will assist clients with luxury reservations, itineraries, and service arrangements, delivering a high-touch, personalized experience.

In a fast-paced, client-focused environment, you will communicate clearly, maintain accurate records, and support clients before, during, and after their trips through phone, email, and online messaging.