Remote Luxury Reservations & Concierge Specialist

The Claros Travels; Fresno (CA); Remoto; USD 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will assist clients with reservations, itinerary coordination, and service arrangements to ensure a seamless luxury experience for each client.

In this fast-paced, client-focused role, you will communicate policies, update bookings, monitor reservations, and follow up to guarantee satisfaction while maintaining accurate records in our systems.

Competenze

• Previous customer service experience required; luxury/hospitality preferred.
• Ability to work independently in a remote environment.
• Strong communication and interpersonal skills.
• Proficient with computers and digital communication tools.

Mansioni

• Provide professional customer support via phone, email, and online messaging
• Assist clients with luxury reservations, bookings, and itinerary updates
• Communicate details, policies, and documentation requirements clearly
• Monitor reservations to ensure accuracy and timely updates
• Follow up with clients to ensure satisfaction and resolve concerns
• Deliver a high-touch, solutions-oriented customer experience
• Maintain accurate records and update internal systems as needed

Conoscenze

Excellent communication

Customer service experience

Remote work experience

Organizational skills

Tech proficiency

Strumenti

Booking systems

CRM software

Descrizione del lavoro

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will assist clients with reservations, itinerary coordination, and service arrangements to ensure a seamless luxury experience for each client.

In this fast-paced, client-focused role, you will communicate policies, update bookings, monitor reservations, and follow up to guarantee satisfaction while maintaining accurate records in our systems.