Remote Luxury Concierge & Reservations Specialist

The Claros Travels; Oklahoma City (OK); Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

100% remote work environment

Training and professional development

Industry perks and discounts

Supportive and collaborative team

Job summary

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will handle luxury reservations, itinerary coordination, and client communications with a focus on personalized, high-touch service.

This role thrives in a fast-paced, client-focused environment and offers 100% remote work, ongoing training, and access to industry discounts. Join a supportive, collaborative team dedicated to delivering seamless travel experiences.

Qualifications

• Experience in luxury customer service or hospitality is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to work independently in a remote environment.
• Excellent organizational skills and attention to detail.
• Proficiency with computers, booking systems, and digital communication tools.

Responsibilities

• Provide professional customer support via phone, email, and online messaging
• Assist clients with luxury reservations, bookings, and itinerary updates
• Communicate details, policies, and documentation requirements clearly
• Monitor reservations to ensure accuracy and timely updates
• Follow up with clients to ensure satisfaction and resolve concerns
• Deliver a high-touch, solutions-oriented customer experience
• Maintain accurate records and update internal systems as needed

Skills

Strong communication and interpersonal

Luxury customer service experience

Remote work

Organizational skills

Computer & booking systems proficiency

Job description

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will handle luxury reservations, itinerary coordination, and client communications with a focus on personalized, high-touch service.

This role thrives in a fast-paced, client-focused environment and offers 100% remote work, ongoing training, and access to industry discounts. Join a supportive, collaborative team dedicated to delivering seamless travel experiences.