Remote Luxury Concierge & Reservations Specialist

The Claros Travels; Detroit (MI); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

100% remote work

Training opportunities

Industry perks & discounts

Supportive team culture

Job summary

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will assist clients with luxury reservations, itinerary coordination, and service arrangements, delivering personalized support before, during, and after their experiences.

Work from home with a 100% remote environment, professional development opportunities, and industry perks. We value clear communication, meticulous record-keeping, and a client-centric approach in a fast-paced team setting.

Qualifications

• Strong communication and interpersonal skills.
• Previous customer service experience; luxury service or hospitality preferred.
• Ability to work independently in a remote environment.
• Strong organizational skills and attention to detail.
• Comfortable using computers, booking systems, and digital communication tools.

Responsibilities

• Provide professional customer support via phone, email, and online messaging.
• Assist clients with luxury reservations, bookings, and itinerary updates.
• Communicate details, policies, and documentation requirements clearly.
• Monitor reservations to ensure accuracy and timely updates.
• Follow up with clients to ensure satisfaction and resolve concerns.
• Deliver a high-touch, solutions-oriented customer experience.
• Maintain accurate records and update internal systems as needed.

Skills

Strong communication

Interpersonal skills

Independent remote work

Organizational skills

Attention to detail

Tools

Booking systems

Digital communication tools

Job description

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will assist clients with luxury reservations, itinerary coordination, and service arrangements, delivering personalized support before, during, and after their experiences.

Work from home with a 100% remote environment, professional development opportunities, and industry perks. We value clear communication, meticulous record-keeping, and a client-centric approach in a fast-paced team setting.