Remote Luxury Concierge & Reservations Specialist

The Claros Travels; New Orleans (LA); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

100% remote work environment

Training and professional development

Industry perks and discounts

Supportive team culture

Job summary

The Claros Travel is hiring a Luxury Customer Service Representative to join our remote team. You will manage reservations, coordinate itineraries, and ensure a high level of personalized service for our luxury clients.

Ideal candidates are professional, detail-oriented, and comfortable working independently in a 100% remote setting. Training and development opportunities are provided to help you excel in a fast-growing luxury services company.

Qualifications

• Strong communication and interpersonal skills.
• Previous customer service experience required (luxury service or hospitality preferred).
• Ability to work independently in a remote environment.
• Strong organizational skills and attention to detail.
• Comfortable using computers, booking systems, and digital communication tools.

Responsibilities

• Provide professional customer support via phone, email, and online messaging.
• Assist clients with luxury reservations, bookings, and itinerary updates.
• Communicate details, policies, and documentation requirements clearly.
• Monitor reservations to ensure accuracy and timely updates.
• Follow up with clients to ensure satisfaction and resolve concerns.
• Deliver a high-touch, solutions-oriented customer experience.
• Maintain accurate records and update internal systems as needed.

Skills

Communication skills

Customer service

Remote work

Organization

Tools

Booking systems

Job description

The Claros Travel is hiring a Luxury Customer Service Representative to join our remote team. You will manage reservations, coordinate itineraries, and ensure a high level of personalized service for our luxury clients.

Ideal candidates are professional, detail-oriented, and comfortable working independently in a 100% remote setting. Training and development opportunities are provided to help you excel in a fast-growing luxury services company.