Remote Luxury Concierge and Reservations Specialist

The Claros Travels; Boston (MA); Remoto; USD 42.000 - 59.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

Training & development

Industry perks

Team culture

Descrizione del lavoro

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will assist clients with reservations, itinerary coordination, and service arrangements, ensuring personalized support before, during, and after their experiences.

This role thrives in a fast-paced, client-focused environment, offering 100% remote work, training opportunities, industry perks, and a collaborative culture.

Competenze

• Strong communication and interpersonal skills.
• Previous customer service experience (luxury service or hospitality preferred).
• Ability to work independently in a remote environment.
• Strong organizational skills and attention to detail.
• Comfortable using computers, booking systems, and digital communication tools.

Mansioni

• Provide professional customer support via phone, email, and online messaging.
• Assist clients with luxury reservations, bookings, and itinerary updates.
• Communicate details, policies, and documentation requirements clearly.
• Monitor reservations to ensure accuracy and timely updates.
• Follow up with clients to ensure satisfaction and resolve concerns.
• Deliver a high-touch, solutions-oriented customer experience.
• Maintain accurate records and update internal systems as needed.

Conoscenze

Communication skills

Customer service experience

Remote work

Organizational skills

Digital communication tools

Strumenti

Booking systems

Digital communication tools

Descrizione del lavoro

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will assist clients with reservations, itinerary coordination, and service arrangements, ensuring personalized support before, during, and after their experiences.

This role thrives in a fast-paced, client-focused environment, offering 100% remote work, training opportunities, industry perks, and a collaborative culture.