Remote Luxury Concierge & Reservations Specialist

The Claros Travels; Sacramento (CA); Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Remote work

Training & development

Industry discounts

Collaborative culture

Job summary

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will handle reservations, itinerary coordination, and service arrangements for our discerning clients, delivering personalized support before, during, and after travel.

This 100% remote role emphasizes high-touch service, clear communication, and attention to detail. You will work independently with luxury clients, supported by a collaborative, growth‑minded team culture.

Qualifications

• Excellent communication and interpersonal abilities.
• Experience in luxury service or hospitality preferred.
• Capable of working independently in a remote setup.
• Strong organizational skills and attention to detail.
• Proficient with computers, booking systems, and digital communication tools.

Responsibilities

• Provide customer support via phone, email, and online messaging.
• Assist clients with luxury reservations, bookings, and itineraries.
• Communicate policies and documentation requirements clearly.
• Monitor reservations for accuracy and timely updates.
• Follow up with clients to ensure satisfaction and resolve concerns.
• Deliver a high-touch, solutions-oriented customer experience.
• Maintain records and update internal systems as needed.

Skills

Communication skills

Remote work

Organizational skills

Attention to detail

Booking systems

Job description

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will handle reservations, itinerary coordination, and service arrangements for our discerning clients, delivering personalized support before, during, and after travel.

This 100% remote role emphasizes high-touch service, clear communication, and attention to detail. You will work independently with luxury clients, supported by a collaborative, growth‑minded team culture.