Remote Luxury Concierge & Reservations Specialist

The Claros Travels; Baltimore (MD); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Remote work

Training & development

Discounts

Collaborative team culture

Job summary

The Claros Travel is a growing luxury services company seeking a Luxury Customer Service Representative to join our remote team and support our expanding client base.

You will assist clients with reservations, itinerary coordination, and service arrangements while delivering a high level of personalized support before, during, and after their experiences. This role thrives in a fast-paced, customer-focused environment and offers 100% remote work.

Qualifications

• Previous customer service experience required (luxury service or hospitality preferred).
• Ability to work independently in a remote environment.
• Strong communication and interpersonal skills.
• Comfortable using computers, booking systems, and digital communication tools.

Responsibilities

• Provide professional customer support via phone, email, and online messaging.
• Assist clients with luxury reservations, bookings, and itinerary updates.
• Communicate details, policies, and documentation requirements clearly.
• Monitor reservations to ensure accuracy and timely updates.
• Follow up with clients to ensure satisfaction and resolve concerns.
• Deliver a high-touch, solutions-oriented customer experience.
• Maintain accurate records and update internal systems as needed.

Skills

Communication skills

Customer service experience

Independent work

Remote work tools

Attention to detail

Tools

Booking systems

CRM software

Digital communication tools

Job description

The Claros Travel is a growing luxury services company seeking a Luxury Customer Service Representative to join our remote team and support our expanding client base.

You will assist clients with reservations, itinerary coordination, and service arrangements while delivering a high level of personalized support before, during, and after their experiences. This role thrives in a fast-paced, customer-focused environment and offers 100% remote work.