Remote Luxury Concierge & Reservations Specialist

The Claros Travels; Anaheim (CA); A distancia; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Training programs

Industry discounts

Team culture

Descripción de la vacante

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will assist clients with reservations, itinerary coordination, and service arrangements, delivering high-touch support before, during, and after experiences.

This role suits a proactive, detail-oriented professional with strong communication skills who excels in a fast-paced luxury environment. You will work remotely, collaborate with a global client base, and contribute to a seamless, personalized

Formación

• Strong communication and interpersonal skills.
• Previous customer service experience required (luxury service or hospitality preferred).
• Ability to work independently in a remote environment.
• Strong organizational skills and attention to detail.
• Comfortable using computers, booking systems, and digital communication tools.

Responsabilidades

• Provide professional customer support via phone, email, and online messaging.
• Assist clients with luxury reservations, bookings, and itinerary updates.
• Communicate details, policies, and documentation requirements clearly.
• Monitor reservations to ensure accuracy and timely updates.
• Follow up with clients to ensure satisfaction and resolve concerns.
• Deliver a high-touch, solutions-oriented customer experience.
• Maintain accurate records and update internal systems as needed.

Conocimientos

Strong communication

Interpersonal skills

Remote work

Organizational skills

Digital tools

Descripción del empleo

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will assist clients with reservations, itinerary coordination, and service arrangements, delivering high-touch support before, during, and after experiences.

This role suits a proactive, detail-oriented professional with strong communication skills who excels in a fast-paced luxury environment. You will work remotely, collaborate with a global client base, and contribute to a seamless, personalized