Remote Luxury Concierge & Reservations Specialist
The Claros Travels
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Vantaggi offerti da questo lavoro
Descrizione del lavoro
The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team, supporting reservations, itinerary coordination, and high-end service for our luxury client base. In this fast-paced role, you will communicate clearly via phone, email, and messaging, ensuring accurate records and timely updates while delivering a personalized, high-touch experience.
This fully remote position offers training and development, industry perks, and a collaborative culture committed to
Competenze
- Strong communication and interpersonal skills.
- Previous luxury service or hospitality experience preferred.
- Ability to work independently in a remote environment.
- Careful with details; proficient with computers.
Mansioni
- Provide professional customer support via phone, email, and online messaging
- Assist clients with luxury reservations, bookings, and itinerary updates
- Communicate policies and documentation requirements clearly
- Monitor reservations for accuracy and timely updates
- Follow up with clients to ensure satisfaction and resolve concerns
- Deliver a high-touch, solutions-oriented customer experience
- Maintain accurate records in internal systems
Conoscenze
Strumenti
Descrizione del lavoro
The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team, supporting reservations, itinerary coordination, and high-end service for our luxury client base. In this fast-paced role, you will communicate clearly via phone, email, and messaging, ensuring accurate records and timely updates while delivering a personalized, high-touch experience.
This fully remote position offers training and development, industry perks, and a collaborative culture committed to
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