Remote Luxury Concierge & Reservations Specialist

The Claros Travels; Columbus (OH); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Remote work environment

Training opportunities

Industry discounts

Job summary

The Claros Travel is hiring a Luxury Customer Service Representative to join our remote team. You will support clients with reservations, itinerary coordination, and service arrangements, ensuring a high level of personalized assistance before, during, and after experiences.

This 100% remote role suits someone who thrives in a fast-paced, client-focused environment and can communicate clearly across channels while maintaining meticulous records.

Qualifications

• Strong communication and interpersonal skills.
• Previous customer service experience required (luxury service or hospitality preferred).
• Ability to work independently in a remote environment.
• Strong organizational skills and attention to detail.
• Comfortable using computers, booking systems, and digital communication tools.

Responsibilities

• Provide professional customer support via phone, email, and online messaging.
• Assist clients with luxury reservations, bookings, and itinerary updates.
• Communicate details, policies, and documentation requirements clearly.
• Monitor reservations to ensure accuracy and timely updates.
• Follow up with clients to ensure satisfaction and resolve concerns.
• Deliver a high-touch, solutions-oriented customer experience.
• Maintain accurate records and update internal systems as needed.

Skills

Communication

Interpersonal skills

Remote work

Job description

The Claros Travel is hiring a Luxury Customer Service Representative to join our remote team. You will support clients with reservations, itinerary coordination, and service arrangements, ensuring a high level of personalized assistance before, during, and after experiences.

This 100% remote role suits someone who thrives in a fast-paced, client-focused environment and can communicate clearly across channels while maintaining meticulous records.