Remote Luxury Concierge & Reservations Specialist

The Claros Travels; Nashville (TN); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

100% remote work

Training and professional development

Industry perks and discounts

Collaborative team culture

Job summary

The Claros Travel is expanding its remote luxury service team, seeking a Luxury Customer Service Representative to support clients with reservations, itineraries, and exclusive arrangements. You will work 100% remotely, providing high-touch, responsive support before, during, and after experiences.

The role emphasizes clear communication, attention to detail, and a commitment to outstanding client satisfaction.

Qualifications

• Strong communication and interpersonal skills.
• Previous customer service experience in luxury or hospitality preferred.
• Ability to work independently in a remote environment.

Responsibilities

• Provide professional customer support via phone, email, and online messaging.
• Assist clients with luxury reservations, bookings, and itinerary updates.
• Communicate policies and documentation clearly.
• Monitor reservations for accuracy and timely updates.
• Follow up with clients to ensure satisfaction and resolve concerns.
• Deliver a high-touch, solutions-oriented customer experience.
• Maintain accurate records in internal systems.

Skills

Strong communication

Interpersonal skills

Customer service experience

Independent in remote work

Organizational skills

Attention to detail

Computer/booking systems proficiency

Job description

The Claros Travel is expanding its remote luxury service team, seeking a Luxury Customer Service Representative to support clients with reservations, itineraries, and exclusive arrangements. You will work 100% remotely, providing high-touch, responsive support before, during, and after experiences.

The role emphasizes clear communication, attention to detail, and a commitment to outstanding client satisfaction.