Remote Long-Term Disability Claims Expert & Coach

Prudential Financial; Virginia; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Pension plan

Wellness program

Paid Time Off (PTO)

Employee Stock Purchase Plan

Job summary

Prudential Financial is seeking a Disability Claims Specialist to act as the technical expert on Long-Term Disability claims. You will guide and coach claim professionals, interpret policy provisions, and help prioritize actions to maintain block health.

The role emphasizes high-quality outcomes and collaboration within a global financial services leader. You will work with the Group Insurance Disability Organization to ensure accurate evaluations, support complex decisions, and drive

Qualifications

• Minimum of 3 years of Long-Term Disability claim management experience.
• Advanced knowledge of LTD policy provisions, medical and vocational considerations.
• Proven ability to analyze complex or high-risk claim scenarios and recommend steps.
• Experience coaching claim professionals and providing actionable feedback.
• Ability to interpret claim data and trends to identify risks and improvements.

Responsibilities

• Serve as a Long Term Disability technical expert for complex claim management matters.
• Provide guidance on policy interpretation, medical/vocational considerations, claim strategy, and eligibility.
• Coach claim professionals to strengthen critical thinking and consistency in management practices.
• Provide timely feedback to improve claim execution and decision quality.
• Analyze claim activity to identify trends, risks, and coaching opportunities.
• Support Team Lead in monitoring claim block health and prioritizing corrective actions.
• Contribute to training and knowledge sharing for claim professionals.

Skills

Disability claim management

Policy interpretation

Coaching / mentoring

Data interpretation

MS Teams / Office

Tools

Microsoft Teams

Microsoft Word

Microsoft Excel

Job description

Prudential Financial is seeking a Disability Claims Specialist to act as the technical expert on Long-Term Disability claims. You will guide and coach claim professionals, interpret policy provisions, and help prioritize actions to maintain block health.

The role emphasizes high-quality outcomes and collaboration within a global financial services leader. You will work with the Group Insurance Disability Organization to ensure accurate evaluations, support complex decisions, and drive