Remote Long-Term Disability Claims Expert & Coach

Prudential Financial; Heber (UT); Remote; USD 70,000 - 116,000; Full time

Benefits offered by this job

Market-competitive base salary

Yearly bonus potential

Medical, dental, vision, life and LTD

Job summary

Prudential Financial is seeking a Disability Claims Specialist to serve as a Long-Term Disability technical expert, guiding claim professionals and supporting the Team Lead in maintaining high-quality outcomes.

You will analyze complex claims, provide guidance on policy provisions, and coach teammates to strengthen decision quality. The role is fully virtual with occasional on-site requirements based on business needs.

Qualifications

• 4–5 years of Long-Term Disability claim management experience with complex evaluation and resolution.
• Advanced knowledge of LTD policy provisions, medical and vocational considerations, benefit calculations, and Social Security benefits.
• Strong communication, consultation, presentation, and facilitation skills.
• Proven ability to independently analyze complex or high-risk claim scenarios and recommend sound strategies.
• Experience coaching claim professionals and building technical capability.
• Ability to interpret claim data, inventory indicators, and activity trends to identify risks and improvements.

Responsibilities

• Serve as a LTD technical expert and trusted resource to Team Lead and claim professionals on complex matters.
• Provide guidance on policy interpretation, medical/vocational considerations, and next steps.
• Coach professionals through complex scenarios and reinforce best practices.
• Provide timely feedback to improve execution and decision quality.
• Analyze claim activity to identify trends, risks, and coaching opportunities.
• Support the Team Lead in monitoring claim block health and prioritizing corrective actions.

Skills

Claim management

Technical guidance

Coaching

Trend analysis

Communication

Data interpretation

Tools

Microsoft Teams

Word

Excel

Job description

Prudential Financial is seeking a Disability Claims Specialist to serve as a Long-Term Disability technical expert, guiding claim professionals and supporting the Team Lead in maintaining high-quality outcomes.

You will analyze complex claims, provide guidance on policy provisions, and coach teammates to strengthen decision quality. The role is fully virtual with occasional on-site requirements based on business needs.