Senior Long-Term Disability Claims Expert & Coach

Prudential Financial; Minnesota; Remote; USD 80,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and LTD

Company-funded pension plan

Wellness Programs including up to $1,6

Education Benefit

Employee Stock Purchase Plan

Job summary

Prudential Financial is seeking an experienced Disability Claims Specialist to serve as a technical expert for Long Term Disability claims. You will guide claim professionals, coach on complex matters, and ensure high-quality outcomes while partnering with the Team Lead to maintain block health.

The role emphasizes policy interpretation, medical/vocational considerations, and data-driven decision making, with opportunities to train and develop others and contribute to process improvements across

Qualifications

• Minimum of 3 years of Long-Term Disability claim management experience.
• Advanced knowledge of Long-Term Disability policy provisions, medical and vocational considerations, benefit calculations, Social Security benefits, and other deductible sources of income.
• Proven ability to independently analyze complex or high-risk claim scenarios, identify key issues, and recommend sound claim strategies and next steps.
• Demonstrated success coaching claim professionals, providing actionable feedback, and building technical capability and critical-thinking skills.

Responsibilities

• Serve as a Long Term Disability technical expert and trusted resource to the Team Lead and claim professionals on complex claim management matters.
• Provide technical guidance on policy interpretation, medical and vocational considerations, claim strategy, benefit eligibility, and appropriate next steps.
• Coach claim professionals through complex claim scenarios, strengthen critical thinking, and reinforce consistent, effective claim management practices.
• Provide timely, actionable feedback that builds technical capability, improves execution, and supports sound claim decisions.
• Analyze claim activity and outcomes to identify trends, emerging risks, and opportunities for targeted coaching, process improvement, or escalation.
• Partner with the Team Lead to monitor and maintain claim block health by analyzing inventory and performance indicators, identifying areas of risk, recommending priorities, and supporting timely follow-through on corrective actions.
• Support the development and delivery of technical training, knowledge sharing, and skill-building activities for claim professionals.
• Provide consultation on high-risk, escalated, or technically complex claims by identifying key considerations and recommending approaches aligned with policy provisions, procedures, and sound Long Term Disability claim management practices.
• Support additional technical, coaching, analytical, and operational priorities as assigned based on evolving team and business needs.

Skills

Claim management

Coaching

Analytical thinking

Policy interpretation

Team guidance

Tools

Microsoft Teams

Word

Excel

Job description

Prudential Financial is seeking an experienced Disability Claims Specialist to serve as a technical expert for Long Term Disability claims. You will guide claim professionals, coach on complex matters, and ensure high-quality outcomes while partnering with the Team Lead to maintain block health.

The role emphasizes policy interpretation, medical/vocational considerations, and data-driven decision making, with opportunities to train and develop others and contribute to process improvements across