Senior Long-Term Disability Claims Expert & Coach

Prudential Financial; Elm (PA); Sur place; USD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision, life and long

PTO and leave of absences

Company-funded pension plan

Wellness programs

Employee Stock Purchase Plan

Résumé du poste

Prudential Financial, Inc. is seeking an experienced Disability Claims Specialist to serve as a Long Term Disability technical expert within the Group Insurance Disability Organization.

You will guide claim professionals, coach on complex cases, and support the Team Lead to ensure high-quality claim outcomes. The role emphasizes policy interpretation, medical and vocational considerations, and data-informed decision making, with responsibilities spanning guidance, training delivery, and

Qualifications

• Minimum of 3 years of Long-Term Disability claim management experience.
• Advanced knowledge of Long-Term Disability policy provisions, medical and vocational considerations.
• Proven ability to independently analyze complex or high-risk claim scenarios and recommend sound strategies.
• Proven success coaching claim professionals and providing actionable feedback.
• Ability to interpret claim data, inventory indicators, and activity trends to identify emerging risks.

Responsabilités

• Serve as a Long Term Disability technical expert to the Team Lead and claim professionals on complex matters.
• Provide guidance on policy interpretation, medical and vocational considerations, claim strategy, benefit eligibility, and appropriate next steps.
• Coach claim professionals through complex claim scenarios, strengthen critical thinking, and reinforce consistent claim management practices.
• Provide timely, actionable feedback that builds technical capability and improves execution and decisions.
• Analyze claim activity and outcomes to identify trends, emerging risks, and opportunities for targeted coaching, process improvement, or escalation.
• Partner with the Team Lead to monitor and maintain claim block health by analyzing inventory and performance indicators, identifying areas of risk, and supporting timely follow-through on corrective actions.
• Support the development and delivery of technical training, knowledge sharing, and skill-building activities for claim professionals.
• Provide consultation on high-risk, escalated, or technically complex claims by identifying key considerations and recommending approaches aligned with policy provisions, procedures, and sound LTDI practices.
• Support additional technical, coaching, analytical, and operational priorities as assigned.

Connaissances

Disability claim management

Coaching claim professionals

Policy interpretation

Analytical thinking

Decision quality

Outils

Microsoft Teams

Word

Excel

Description du poste

Prudential Financial, Inc. is seeking an experienced Disability Claims Specialist to serve as a Long Term Disability technical expert within the Group Insurance Disability Organization.

You will guide claim professionals, coach on complex cases, and support the Team Lead to ensure high-quality claim outcomes. The role emphasizes policy interpretation, medical and vocational considerations, and data-informed decision making, with responsibilities spanning guidance, training delivery, and