Remote IT Dispatch Specialist (24/7)

SHI; Austin (TX); Remote; USD 38,000 - 40,000; Full time

Benefits offered by this job

Medical, vision and dental benefits

401K plan

Flexible spending accounts

Remote work support

Career growth opportunities

Job summary

SHI is seeking a motivated Dispatcher to join the Modern Workplace Services team. You will receive service requests from customers, create tickets, and dispatch work orders to Field Service Technicians for IT and POS hardware repairs.

This is a remote, work-from-home position supporting a 24/7 operation and involves communicating via phone, Teams and email to ensure timely service delivery. You will monitor assignments, adjust schedules, verify request details, and handle on-call overnight hours

Qualifications

• Overseeing the organization and maintenance of contracts and insurance certificates to ensure compliance and accessibility.
• Experience in utilizing Microsoft SharePoint for document management, collaboration, and workflow automation to enhance team productivity and information sharing.
• Experience in managing and maintaining computer systems and networks to ensure optimal performance and security.
• Efficiently managing the collection and review of incoming mail to ensure timely and accurate processing.

Responsibilities

• Receive service requests from customers and create corresponding tickets in SHI’s call management system for assignments to Field Service Technicians.
• Communicate effectively with internal teams and SHI customers via telephone, Microsoft Teams, and email.
• Monitor and oversee call assignments to ensure all service requests are properly assigned and accepted by technicians.
• Make necessary system corrections and adjustments based on feedback from the field.
• Closely monitor email for incoming service requests and other critical communications.
• Update technician schedules as needed to reflect changes and maintain accuracy.
• Verify that all service requests include complete customer information and the required details for successful dispatch.
• Work flexible shifts, including evenings and weekends, and be available for on-call overnight hours to handle emergency calls.

Skills

Contract & Insurance docs

SharePoint use

IT systems & networks basics

Mail processing

Education

High School Diploma or GED

Tools

Microsoft SharePoint

Customer service tools

Job description

SHI is seeking a motivated Dispatcher to join the Modern Workplace Services team. You will receive service requests from customers, create tickets, and dispatch work orders to Field Service Technicians for IT and POS hardware repairs.

This is a remote, work-from-home position supporting a 24/7 operation and involves communicating via phone, Teams and email to ensure timely service delivery. You will monitor assignments, adjust schedules, verify request details, and handle on-call overnight hours