Remote IT Dispatch Coordinator — 24/7 Support

SHI; Salem (OR); Remote; USD 38,000 - 40,000; Full time

Benefits offered by this job

Diversity commitment

Professional growth

Health and wellness benefits

World-class facilities

Job summary

SHI International Corp. is seeking a motivated Dispatcher to join the Modern Workplace Services (MWS) team. You will receive service requests, create tickets, and dispatch work orders to a dedicated team of Field Service Technicians for IT and POS hardware repairs.

This is a remote, work-from-home position supporting a 24/7 operation. You will communicate with SHI employees and customers via phone, Teams, and email to ensure timely service delivery.

Qualifications

• Overseeing the organization and maintenance of contracts and insurance certificates to ensure compliance and accessibility.
• Experience in utilizing Microsoft SharePoint for document management, collaboration, and workflow automation to enhance team productivity and information sharing.
• Experience in managing and maintaining computer systems and networks to ensure optimal performance and security.
• Efficiently managing the collection and review of incoming mail to ensure timely and accurate processing.

Responsibilities

• Receive service requests from customers and create corresponding tickets in SHI’s call management system for assignments to Field Service Technicians.
• Communicate effectively with internal teams and SHI customers via telephone, Microsoft Teams, and email.
• Monitor and oversee call assignments to ensure all service requests are properly assigned and accepted by technicians.
• Make necessary system corrections and adjustments based on feedback from the field.
• Closely monitor email for incoming service requests and other critical communications.
• Update technician schedules as needed to reflect changes and maintain accuracy.
• Verify that all service requests include complete customer information and the required details for successful dispatch.
• Work flexible shifts, including evenings and weekends, and be available for on-call overnight hours to handle emergency calls.

Skills

Communication

Initiative

Productivity

Prioritization

Multi-Tasking

Problem-Solving

Following Instructions

Embracing Change

Detail Oriented

Adaptability

Education

High School Diploma or GED

Tools

Microsoft SharePoint

Job description

SHI International Corp. is seeking a motivated Dispatcher to join the Modern Workplace Services (MWS) team. You will receive service requests, create tickets, and dispatch work orders to a dedicated team of Field Service Technicians for IT and POS hardware repairs.

This is a remote, work-from-home position supporting a 24/7 operation. You will communicate with SHI employees and customers via phone, Teams, and email to ensure timely service delivery.