24/7 Remote IT & POS Dispatcher

SHI; Cheyenne (WY); A distancia; USD 38.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Vision insurance

Dental insurance

401K

Flexible spending account

Descripción de la vacante

SHI International Corp. is seeking a motivated Dispatcher to join the Modern Workplace Services team. You will receive service requests, create tickets, and dispatch work orders to a dedicated team of Field Service Technicians for IT and POS hardware repairs.

This remote, work-from-home role supports a 24/7 operation. You will interact with SHI employees and customers via phone, Teams, and email to ensure timely and accurate service delivery.

Formación

• High school diploma or GED required.
• Experience in dispatcher or call center/help desk preferred.
• Ability to multi-task and prioritize in a fast-paced setting.

Responsabilidades

• Receive service requests and create tickets in SHI’s call management system.
• Dispatch work orders to Field Service Technicians.
• Communicate with internal teams and customers via telephone, Teams, and email.
• Monitor assignments and adjust schedules as needed.
• Support 24/7 operations with flexible shifts and overnight on-call.
• Ensure complete customer information for successful dispatch.

Conocimientos

Dispatcher experience

Call center experience

Communication skills

Multi-tasking

Microsoft Office

SharePoint

Educación

High School Diploma or GED

Herramientas

Microsoft SharePoint

Microsoft Teams

Descripción del empleo

SHI International Corp. is seeking a motivated Dispatcher to join the Modern Workplace Services team. You will receive service requests, create tickets, and dispatch work orders to a dedicated team of Field Service Technicians for IT and POS hardware repairs.

This remote, work-from-home role supports a 24/7 operation. You will interact with SHI employees and customers via phone, Teams, and email to ensure timely and accurate service delivery.