Remote Dispatcher for IT & POS Field Support (24/7)

SHI International Corp; New Jersey; Hybrid; USD 38,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401K plan

Flexible spending

Job summary

SHI International Corp is seeking a motivated Dispatcher to join our Modern Workplace Services team. You will receive service requests, create tickets in SHI’s call management system, and dispatch work orders to a dedicated team of Field Service Technicians for IT and point-of-sale hardware repairs.

This is a remote, work-from-home position that supports a 24/7 operation. The Dispatcher serves as a key communication point, interacting with SHI employees and customers via telephone, Microsoft

Qualifications

• Basic experience using Microsoft SharePoint for document management and workflow automation.
• Basic experience in managing computer systems and networks.
• Basic experience handling incoming mail processing.

Responsibilities

• Receive service requests from customers and create corresponding tickets in SHI’s call management system.
• Dispatch work orders to Field Service Technicians for IT and POS hardware repairs.
• Communicate effectively with internal teams and customers via telephone, Microsoft Teams, and email.
• Monitor and oversee call assignments to ensure all service requests are properly assigned and accepted by technicians.
• Work flexible shifts, including evenings and weekends, and be available for on-call overnight hours to handle emergency calls.

Skills

Communication

Initiative

Productivity

Prioritization

Multi-tasking

Problem-solving

Following instructions

Embracing change

Detail oriented

Adaptability

Education

High School Diploma or GED

Tools

Microsoft SharePoint

Microsoft Office

IT systems basics

Job description

SHI International Corp is seeking a motivated Dispatcher to join our Modern Workplace Services team. You will receive service requests, create tickets in SHI’s call management system, and dispatch work orders to a dedicated team of Field Service Technicians for IT and point-of-sale hardware repairs.

This is a remote, work-from-home position that supports a 24/7 operation. The Dispatcher serves as a key communication point, interacting with SHI employees and customers via telephone, Microsoft