Remote IT Service Dispatcher (24/7, Flexible Shifts)

SHI; Lincoln (NE); Remote; USD 38,000 - 40,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401K

Flexible spending

Job summary

SHI is seeking a Dispatcher to join the Modern Workplace Services team, handling service requests, ticket creation, and dispatching field technicians for IT and POS repairs. This remote, work-from-home role supports a 24/7 operation and requires strong communication and scheduling skills.

You will interact with SHI colleagues and customers via phone, Teams, and email, ensuring timely service delivery and proper ticket updates. Flexibility for evenings, weekends, and on-call hours is essential.

Qualifications

• High school diploma or GED required.
• Basic familiarity with document management and workflow tools.

Responsibilities

• Receive service requests and create tickets in the call management system.
• Dispatch work orders to Field Service Technicians for IT and POS hardware repairs.
• Communicate with internal teams and customers via phone, Teams, and email.
• Monitor assignments to ensure timely and accurate dispatch.

Skills

Communication

Initiative

Productivity

Prioritization

Multi-Tasking

Problem-Solving

Following Instructions

Embracing Change

Detail Oriented

Adaptability

Education

High School Diploma/GED

Tools

Microsoft SharePoint

Microsoft Teams

Microsoft Office

Job description

SHI is seeking a Dispatcher to join the Modern Workplace Services team, handling service requests, ticket creation, and dispatching field technicians for IT and POS repairs. This remote, work-from-home role supports a 24/7 operation and requires strong communication and scheduling skills.

You will interact with SHI colleagues and customers via phone, Teams, and email, ensuring timely service delivery and proper ticket updates. Flexibility for evenings, weekends, and on-call hours is essential.