Remote IT & Field Service Dispatcher (24/7)

SHI International Corp.; New Jersey; Remote; USD 38,000 - 40,000; Full time

Job summary

SHI International Corp. is seeking a remote Dispatcher for its Modern Workplace Services (MWS) team. The role handles receipt of service requests, ticket creation, and dispatching work orders to Field Service Technicians for IT and POS hardware repairs in a 24/7 operation.

You will communicate with SHI staff and customers via phone, Teams, and email, ensuring timely and accurate service delivery while supporting flexible shifts and on-call duties.

Qualifications

• Overseeing the organization and maintenance of contracts and insurance certificates to ensure compliance and accessibility.
• Experience in utilizing Microsoft SharePoint for document management, collaboration, and workflow automation to enhance team productivity and information sharing.
• Experience in managing and maintaining computer systems and networks to ensure optimal performance and security.
• Efficiently managing the collection and review of incoming mail to ensure timely and accurate processing.

Responsibilities

• Receive service requests from customers and create corresponding tickets in SHI’s call management system for assignments to Field Service Technicians.
• Communicate effectively with internal teams and SHI customers via telephone, Microsoft Teams, and email.
• Monitor and oversee call assignments to ensure all service requests are properly assigned and accepted by technicians.
• Make necessary system corrections and adjustments based on feedback from the field.
• Closely monitor email for incoming service requests and other critical communications.
• Update technician schedules as needed to reflect changes and maintain accuracy.
• Verify that all service requests include complete customer information and the required details for successful dispatch.
• Work flexible shifts, including evenings and weekends, and be available for on-call overnight hours to handle emergency calls.

Skills

Contract management

SharePoint

IT systems management

Mail processing

MS Office

Dispatcher experience

Multi-tasking

Education

High school diploma

Job description

SHI International Corp. is seeking a remote Dispatcher for its Modern Workplace Services (MWS) team. The role handles receipt of service requests, ticket creation, and dispatching work orders to Field Service Technicians for IT and POS hardware repairs in a 24/7 operation.

You will communicate with SHI staff and customers via phone, Teams, and email, ensuring timely and accurate service delivery while supporting flexible shifts and on-call duties.