Remote Insurance Care Specialist | Equity & Flexible

Jerry; El Paso (TX); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K match

Paid vacation

Equity (stock options)

Flexible scheduling

Equipment provided

License paid for P&C insurance

Job summary

Jerry.ai is seeking a Customer Operations team member to deliver exceptional service for customers managing car and home assets. The role focuses on understanding customer needs, guiding them through policy changes, and finding opportunities to improve their experience.

With equity options and flexible scheduling, this position emphasizes teamwork and personal growth in a fast-paced startup environment. The job offers an hourly wage and fully remote work, with equipment provided.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude and willingness to work as a team.
• Strong work ethic.
• Strong problem solving skills.
• Strong communication skills.

Responsibilities

• Taking great care of our customers by addressing not just asked questions but potential gaps or discounts.
• Answering inbound calls from policyholders who need changes.
• Getting deep on the product and knowing which insure/repair options fit the customer.
• Problem solving to resolve inquiries effectively.
• Processing service requests for vehicles, drivers, lienholders, and policy documents.
• Contributing feedback to make the product better.

Job description

Jerry.ai is seeking a Customer Operations team member to deliver exceptional service for customers managing car and home assets. The role focuses on understanding customer needs, guiding them through policy changes, and finding opportunities to improve their experience.

With equity options and flexible scheduling, this position emphasizes teamwork and personal growth in a fast-paced startup environment. The job offers an hourly wage and fully remote work, with equipment provided.