Remote Insurance Support Specialist — Equity & Benefits

Jerry.ai; Virginia Beach (VA); A distancia; USD 26.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401K match

Paid vacation time

Equity (stock options)

Flexible scheduling

Equipment provided

Descripción de la vacante

Jerry.ai is a remote-first company building an AI-powered advisor to manage your car and home assets. The Customer Operations team helps customers navigate our platform, solve problems, and process service requests across vehicles, drivers, lienholders, and policy documents.

We offer competitive pay with equity, comprehensive benefits, and flexible scheduling in a fully remote role. Candidates residing in the United States are considered; prior customer service experience is a plus but not

Formación

• Prior customer service, sales, or hospitality experience is a plus, but not required.

Responsabilidades

• Take great care of customers and guide them through the app and insurance options.
• Resolve customer inquiries with effective problem solving.
• Process service requests—vehicles, drivers, lienholders, policy documents.
• Contribute to the short feedback loop by sharing customer insights and improvements.
• Learn and navigate the app inside out to assist customers and build trust.

Conocimientos

Customer service

Sales

Hospitality

Descripción del empleo

Jerry.ai is a remote-first company building an AI-powered advisor to manage your car and home assets. The Customer Operations team helps customers navigate our platform, solve problems, and process service requests across vehicles, drivers, lienholders, and policy documents.

We offer competitive pay with equity, comprehensive benefits, and flexible scheduling in a fully remote role. Candidates residing in the United States are considered; prior customer service experience is a plus but not