Remote Customer Care Specialist — Equity & Growth

Jerry; Buffalo (NY); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Equity (stock options)

Medical, dental, vision insurance

401K match

Paid vacation

Job summary

Jerry.ai seeks a customer operations teammate to deliver exceptional service for car and home insurance needs. You will resolve inquiries, suggest suitable policy options, and guide customers through changes in a fast-paced, fully remote environment.

Ideal candidates bring a friendly, collaborative attitude, strong problem-solving skills, and a commitment to quality. Equity opportunities and a competitive benefits package accompany the role.

Qualifications

• Prior experience in customer service, sales, or hospitality is a plus but not required.
• Genuinely friendly, positive attitude and ability to work in a team.
• Strong work ethic and problem-solving skills with clear communication.

Responsibilities

• Take care of customers by addressing questions and uncovering needs.
• Handle inbound calls from policyholders and process changes.
• Learn the product deeply to match customers with the right options.
• Resolve inquiries through effective problem solving.
• Process service requests for vehicles, drivers, and policy documents.
• Provide feedback to improve the product based on customer input.

Skills

Customer service

Sales

Hospitality

Team player

Strong work ethic

Problem solving

Communication skills

Tools

Remote work tooling

Job description

Jerry.ai seeks a customer operations teammate to deliver exceptional service for car and home insurance needs. You will resolve inquiries, suggest suitable policy options, and guide customers through changes in a fast-paced, fully remote environment.

Ideal candidates bring a friendly, collaborative attitude, strong problem-solving skills, and a commitment to quality. Equity opportunities and a competitive benefits package accompany the role.