Remote Customer Care Specialist — Equity + Flexible Hours

jerry.ai; United States; Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Equity stock options

Health insurance

401K match

Paid vacation

Remote work equipment provided

Job summary

Jerry.ai is a fully remote company delivering insurance solutions for car and home assets. The Customer Operations role focuses on exceptional service, deep product knowledge, and proactive problem solving to help customers navigate coverage, discounts, and renewals.

Join a fast-paced, high-energy team with stock options, competitive benefits, and a work schedule that offers flexibility across five days or four days with longer hours.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude and willingness to work as a team.
• Strong work ethic.
• Strong problem solving skills.
• Strong communication skills.

Responsibilities

• Taking great care of our customers. Our team members don’t just answer the question asked — they catch the thing the customer didn’t know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike.
• Answering inbound calls from policyholders who need something changed.
• Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job. Our app evolves constantly too, and knowing it inside out makes you the person customers trust to navigate it.
• Problem solving to resolve customer inquiries effectively.
• Processing service requests — vehicles, drivers, lienholders, policy documents.
• Making the product better. Tell us what you’re hearing. The feedback loop here is short enough that you’ll see your suggestions ship.

Skills

Customer service

Sales

Hospitality

Team player

Work ethic

Problem solving

Communication

Job description

Jerry.ai is a fully remote company delivering insurance solutions for car and home assets. The Customer Operations role focuses on exceptional service, deep product knowledge, and proactive problem solving to help customers navigate coverage, discounts, and renewals.

Join a fast-paced, high-energy team with stock options, competitive benefits, and a work schedule that offers flexibility across five days or four days with longer hours.