Remote Insurance Support Specialist — Equity & Perks

Jerry; Durham (NC); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Equity (stock options)

Remote work with equipment provided

Job summary

Jerry.ai is seeking a Customer Operations team member to help customers manage car and home insurance with warmth and speed, remotely. You’ll assist with policy changes, navigate the evolving app, and provide product insight to customers across a broad panel of insurers.

We value a friendly attitude, teamwork, and strong problem solving. The role offers competitive pay, equity, and a comprehensive benefits package, plus flexible scheduling and fully remote work with equipment provided.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude and willingness to work as a team.
• Strong work ethic.
• Strong problem solving skills.
• Strong communication skills.

Responsibilities

• Taking great care of our customers. Our team members don't just answer the question asked — they catch the thing the customer didn't know to ask about.
• Answering inbound calls from policyholders who need something changed.
• Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job.
• Problem solving to resolve customer inquiries effectively.
• Processing service requests — vehicles, drivers, lienholders, policy documents.
• Making the product better. Tell us what you're hearing.

Skills

Customer service

Sales

Hospitality

Friendly attitude

Team player

Strong communication

Problem solving

Job description

Jerry.ai is seeking a Customer Operations team member to help customers manage car and home insurance with warmth and speed, remotely. You’ll assist with policy changes, navigate the evolving app, and provide product insight to customers across a broad panel of insurers.

We value a friendly attitude, teamwork, and strong problem solving. The role offers competitive pay, equity, and a comprehensive benefits package, plus flexible scheduling and fully remote work with equipment provided.