Remote Insurance Customer Advocate with Equity

Jerry; Virginia Beach (VA); Remote; USD 26.000 - 29.000; Vollzeit

Benefits dieser Stelle

Equity (stock options)

Remote work with equipment provided

Flexible scheduling: 5‑day 8‑hour or 4

Zusammenfassung

Jerry.ai is seeking a Customer Operations team member to deliver exceptional service for car and home insurance users in a fast-paced, fully remote environment. You’ll handle inbound policy changes, identify gaps, and help customers navigate our evolving app across multiple carriers.

The role offers a competitive hourly wage, equity, comprehensive benefits, and flexible scheduling. Prior customer service or hospitality experience is a plus, with a team-focused, problem-solving mindset.

Qualifikationen

• Prior work experience in customer service, sales, or hospitality is a plus.
• Genuinely friendly and positive attitude and willingness to work as a team
• Strong work ethic
• Strong problem solving skills
• Strong communication skills

Aufgaben

• Taking great care of our customers. Our team members don't just answer the question asked — they catch the thing the customer didn't know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike.
• Answering inbound calls from policyholders who need something changed.
• Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job. Our app evolves constantly too, and knowing it inside out makes you the person customers trust to navigate it.
• Problem solving to resolve customer inquiries effectively.
• Processing service requests — vehicles, drivers, lienholders, policy documents.
• Making the product better. Tell us what you're hearing. The feedback loop here is short enough that you'll see your suggestions ship.

Kenntnisse

Customer service

Communication

Problem solving

Teamwork

Strong work ethic

Jobbeschreibung

Jerry.ai is seeking a Customer Operations team member to deliver exceptional service for car and home insurance users in a fast-paced, fully remote environment. You’ll handle inbound policy changes, identify gaps, and help customers navigate our evolving app across multiple carriers.

The role offers a competitive hourly wage, equity, comprehensive benefits, and flexible scheduling. Prior customer service or hospitality experience is a plus, with a team-focused, problem-solving mindset.